Version 2026-10 · Effective 15 October 2026
These terms are an agreement between Lynexis Pte Ltd (UEN 202554608W, Singapore), which operates Sanad and its marketplace ("Lynexis", "we"), and the travel business accepting them ("the Agency", "you"). They apply to every account, listing and booking you make through Sanad, the Sanad booking pages, the checkout at pay.sanadbooking.com and the Sanad marketplace, wherever it is hosted.
1.1 Software to run your agency: tours, departures, bookings, traveller records, documents and payments.
1.2 Optionally, a listing on the Sanad marketplace, where travellers search, compare and book tours from many agencies.
1.3 Payment collection. Travellers pay through pay.sanadbooking.com. Lynexis receives those payments as your limited agent for the purpose of collecting payment only. A traveller's payment to Lynexis settles that traveller's obligation to you for the amount paid.
1.4 Lynexis is not the tour operator. You sell, organise and deliver the travel. Your contract for travel services is with the traveller.
2.1 You must hold every licence the law requires for the travel you sell, in your country and in the markets you sell to. You confirm the documents and information you submit are true, current and yours.
2.2 We check applications using automated tools and our own staff. A named person at Lynexis makes every approval decision. We may check public registers and ask for more documents.
2.3 Tell us within 5 business days if any licence, insurance or registration expires, is suspended or changes. A lapsed licence suspends your listings until it is renewed.
2.4 You will name at least one point of contact who can be reached on business days and who will answer messages from Lynexis, including messages from our automated agents, within 2 business days.
2.5 You are responsible for everyone you give access to your account and for what they do with it.
3.1 Tours are described in the structured fields Sanad provides: itinerary by day, meals, accommodation and star rating, and a checklist of what is and is not included. Each core checklist item must be answered included or excluded.
3.2 Everything in a listing must be accurate and kept current. The price shown must include every mandatory charge. Optional add-ons must be shown as optional with their price.
3.3 Every tour is reviewed before it appears on the marketplace. Edits to an approved tour may be reviewed again; the tour stays on sale while that happens unless the edit raises a concern.
3.4 Listings must not contain your phone number, email address, website, messaging handle or any other way to contact or pay you outside the platform. Marketplace enquiries are answered through the platform.
3.5 You grant Lynexis a non-exclusive, royalty-free licence to display, format, translate and promote your listings, photos and brand on Sanad, the marketplace and in marketing for them, for as long as the listing is live and for a reasonable period after. You confirm you have the rights to everything you upload.
3.6 We may decline, edit for format, pause or remove a listing that is incomplete, inaccurate, unlawful or that generates repeated complaints. We will tell you why.
4.1 Travellers' deposits and balances are collected at pay.sanadbooking.com in the currency of the listing.
4.2 Lynexis remits what you are owed, less the fees in section 5 and any amounts in sections 7 and 8, within 7 business days of receiving the traveller's payment, to the bank account you have verified with us.
4.3 Until automated split payments are enabled on our payment provider, remittances are made manually. The amounts are calculated per booking by Sanad and shown in your console.
4.4 Lynexis may hold a reserve from your remittances if chargebacks, complaints or other risk indicators justify it. We will tell you the amount, the reason and when it will be released.
5.1 Subscription. The monthly fee for your plan, as shown when you subscribe.
5.2 Booking fee. The percentage of each booking, capped per booking, that comes with your plan.
5.3 Marketplace commission. A commission on bookings attributed to the marketplace under section 6, at the rate shown in your console when the booking is made. No marketplace commission is charged until a rate is published there, and any new rate or increase takes effect no sooner than 30 days after we notify you.
5.4 Fees are exclusive of GST or other taxes where these apply.
6.1 A booking is attributed to the marketplace when any of these is true:
| What happened | Window |
|---|---|
| The traveller booked and paid through the marketplace | Any time |
| The traveller made an enquiry through the marketplace, and booked that tour or any of your tours directly | Within 60 days of the enquiry |
| The traveller viewed your tour on the marketplace while identified (signed in, or after giving their email or phone in an enquiry or checkout), and booked any of your tours directly | Within 30 days of the view |
6.2 A booking that came only through your own channels, with no marketplace visit or enquiry by that traveller within those windows, is not attributed and carries no marketplace commission.
6.3 Sanad matches travellers by email address and mobile number. It stores these in hashed form for matching. It records the reason for every attribution, which you can see against the booking in your console.
6.4 You may dispute an attribution in your console within 14 days of it being recorded. Lynexis reviews every dispute and decides in good faith on the evidence. Commission on a disputed booking is not collected while the dispute is open.
6.5 You will not ask or encourage a traveller who found you through the marketplace to book or pay outside it in order to avoid commission.
7.1 Your cancellation policy is shown on each listing and applies to its bookings, subject to the law.
7.2 You decide refunds under your policy. A refund is paid back to the traveller through the original payment, by Lynexis on your instruction, because Lynexis holds that payment.
7.3 A refund is funded first from amounts not yet remitted to you for that booking. If you have already been paid, you will reimburse Lynexis within 7 days of the refund, or we may deduct it from your next remittances.
7.4 Our booking fee and marketplace commission on a cancelled booking are refunded to you only in proportion to what the traveller is refunded.
8.1 When a traveller disputes a card payment with their bank, the bank recovers the money from Lynexis, because Lynexis received it. You are responsible for chargebacks on your bookings.
8.2 You will provide evidence that the travel was booked and delivered, within 5 business days of our request, so we can contest the chargeback.
8.3 Chargeback amounts and the bank's fees that are not recovered may be deducted from your remittances, taken from your reserve, or invoiced to you, payable within 7 days.
9.1 Each of us complies with Singapore's Personal Data Protection Act 2012 and with the data laws of the countries we operate in.
9.2 For your bookings, Lynexis processes traveller data on your behalf to provide Sanad. You decide what you collect and why. Passport, medical and similar data may be used only to arrange and deliver the trip.
9.3 Lynexis uses its own data about marketplace visitors, enquiries and accounts to run and improve the marketplace and to attribute bookings under section 6.
9.4 Each party will tell the other within 72 hours of becoming aware of a breach affecting the other's data.
10.1 We may suspend your listings or account immediately if your licence lapses, if we reasonably suspect fraud or a risk to travellers' safety or money, if chargebacks or refunds owed to us are unpaid, or if you break section 3.4 or 6.5.
10.2 For anything else we will give you 14 days' written notice and a chance to put it right.
10.3 Confirmed bookings remain yours to deliver after suspension or removal, and the payment terms of these terms continue to apply to them.
11.1 You are responsible for the travel you sell and deliver, and for its accuracy, safety and legality. You will indemnify Lynexis against claims by travellers or authorities arising from your services, listings or breach of these terms.
11.2 Lynexis is responsible for operating Sanad with reasonable skill and care. Lynexis is not liable for indirect or consequential loss, or for loss of profit or business. Lynexis's total liability to you in any 12 months is limited to the fees you paid Lynexis in those 12 months.
11.3 Nothing in these terms limits liability that cannot be limited by law.
12.1 We may update these terms with 30 days' notice through your console and by email. If a change is material, you will be asked to accept the new version, and your marketplace listings pause until you do.
12.2 You may end this agreement with 30 days' notice. We may end it with 30 days' notice, or under section 10.
12.3 Sections 4, 6, 7, 8, 9 and 11 continue for bookings made before the end date.
These terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction.
Lynexis Pte Ltd · contact@lynexisworks.com
Version 2026-10 · fingerprint b5dffcddd4f7dda0c89668059032e7e8ea65fd5792f90170e532017feab8abfb